Refund Policy
At Nature by Qanita (NBQ), your satisfaction matters to us, and we are committed to resolving any issues fairly.
Damaged or Broken Items
If an item arrives broken or damaged, please report the issue within 24 hours of delivery through our official customer service channels.
Please provide:
Please provide:
- Your order number.
- Clear photographs of the damaged product.
- Photographs of the packaging, where possible.
You may choose one of the following options:
Option 1: Full Refund
We will refund the full purchase price of the damaged product, including the original delivery charges paid for that order.
Option 2: Free Replacement
Alternatively, we will send you the same item again at no additional cost. Both the replacement product and its delivery will be free of charge.
Incorrect Items
If you receive an item different from the one you ordered, please contact us so we can arrange an appropriate resolution.
Refund Processing
Once your request has been reviewed and approved, we will confirm the refund method and expected processing time.
Refunds will be processed through an agreed payment method, subject to the payment provider's processing times.
Original delivery charges will be refunded in full when an eligible damaged item is refunded.
Refunds will be processed through an agreed payment method, subject to the payment provider's processing times.
Original delivery charges will be refunded in full when an eligible damaged item is refunded.
