Refund policy
Returns & Exchanges Policy
At Nature by Qanita (NBQ), we want you to shop with confidence and peace of mind.
Damaged, Broken, or Incorrect Items
If you receive a damaged, broken, or incorrect item, please contact us through our official customer service channels before returning it so we can guide you through the process.
For damaged or broken items, please report the issue within 24 hours of delivery and provide your order number and clear photographs of the product. Photographs of the packaging may also be requested.
Depending on the issue, you may be eligible for a refund or a free replacement.
For damaged or broken items, please report the issue within 24 hours of delivery and provide your order number and clear photographs of the product. Photographs of the packaging may also be requested.
Depending on the issue, you may be eligible for a refund or a free replacement.
Other Return or Exchange Requests
For other return or exchange requests, please contact us to discuss your circumstances and the available options.
Please do not send any item back without contacting us first.
All returns, refunds, and exchanges are subject to applicable consumer protection laws.
Please do not send any item back without contacting us first.
All returns, refunds, and exchanges are subject to applicable consumer protection laws.
Contact Us
For questions regarding returns, exchanges, damaged items, replacements, or refunds, please contact Nature by Qanita through our official customer service channels.
Please include your order number so we can assist you efficiently.
Please include your order number so we can assist you efficiently.
Refund Policy
At Nature by Qanita (NBQ), your satisfaction matters to us, and we are committed to resolving any issues fairly.
Damaged or Broken Items
If an item arrives broken or damaged, please report the issue within 24 hours of delivery through our official customer service channels.
Please provide:
Please provide:
- Your order number.
- Clear photographs of the damaged product.
- Photographs of the packaging, where possible.
You may choose one of the following options:
Option 1: Full Refund
We will refund the full purchase price of the damaged product, including the original delivery charges paid for that order.
Option 2: Free Replacement
Alternatively, we will send you the same item again at no additional cost. Both the replacement product and its delivery will be free of charge.
Incorrect Items
If you receive an item different from the one you ordered, please contact us so we can arrange an appropriate resolution.
Refund Processing
Once your request has been reviewed and approved, we will confirm the refund method and expected processing time.
Refunds will be processed through an agreed payment method, subject to the payment provider's processing times.
Original delivery charges will be refunded in full when an eligible damaged item is refunded.
Refunds will be processed through an agreed payment method, subject to the payment provider's processing times.
Original delivery charges will be refunded in full when an eligible damaged item is refunded.
